Returns & Exchanges

At Carian's, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer replacements or refunds for products that arrive damaged or defective within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue regarding your food items.

• 2.
  Provide Documentation

  Attach clear photos of the damaged packaging or product to help our quality control team verify the claim.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a replacement or a full refund is appropriate based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will immediately dispatch a fresh replacement or issue a credit to your original payment method.